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DavidW123
Aspiring Contributor
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Message 1 of 7

IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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Hello,

 

I have had a speed issue with my BT Broadband for the last 3/4 months now. After calling BT 4 times and speaking to a number of different advisors I was informed there was a 'cap' on my line, they would take action to resolve this and in 10 days I should see an improvement on my broadband speed.

 

I am 4 hours away from the 10 day period with no improvement, but after reading the posts in this forum I believe the issue may be a stuck IP profile.

 

Below are the results from the BT Wholesale speed test and my router stats

2013-07-25 09-37 - BTW Speet Test.PNG

 

2013-07-25 09-37 - Router Stats.PNG

 

It looks like I have the same performance stats as the person in this post, whose issue appears to be resolved by the mods.

http://community.bt.com/t5/BB-Speed-Connection-Issues/IP-Profile-changed-from-7Mbps-down-to-2Mbps/td...

 

I really do not want to have to call BT again, as I have been on the phone with them for over an hour each time performing checks (turning off other devices, unplugging and moving the home hub, connecting the home hub directly to the test socket, etc.)

 

I am desperately seeking a resolution, any suggestions?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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your profile is stuck at 2mb and when mods read your post they will contact you



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Highlighted
Moderator-Retired
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Message 3 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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Hi David,

 

Welcome to the forum 🙂 This should be a relatively easy fix once we get your details. If you check my profile you should see a "contact us" link - fill out this form and we'll get back to you over the course of the next few days with an update on what's going on 😉

Dean
BTCare Community Mod

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DavidW123
Aspiring Contributor
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Message 4 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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Thanks Dean, I have sent you a message via the route you advised

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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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please update when mods get profile fixed- always good for forum to see positive outcome



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DavidW123
Aspiring Contributor
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Message 6 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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Hi Dean, IP profile has now been upped to 7.15Mbps.

Much better. Thanks for all your help!
David
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Distinguished Sage
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Message 7 of 7

Re: IP Profile stuck at 2Mbps with DSL Connection Rate 8Mbps

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Great positive outcome


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