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alexc
Beginner
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Message 11 of 17

Re: IP Profile suddenly 0.5Mbps

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 Download speedachieved during the test was - 0.48 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.5 Mbps

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Distinguished Sage
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Message 12 of 17

Re: IP Profile suddenly 0.5Mbps

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you now need to maintain a stable connection for 3+ days and your IP Profile will rise automatically
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alexc
Beginner
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Message 13 of 17

Re: IP Profile suddenly 0.5Mbps

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Hi.

 

Thanks, the last guy said that.

 

I'm asking if the BT T2 support lady who told me to restart my router after she supposedly reset my profile has, infact, wasted my prior 2 days of uptime waiting for the rate to increase.

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Distinguished Sage
Distinguished Sage
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Message 14 of 17

Re: IP Profile suddenly 0.5Mbps

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as I replied yes  your timescale has started again



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alexc
Beginner
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Message 15 of 17

Re: IP Profile suddenly 0.5Mbps

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Hm. So, how do I feedback that the tech support team are actually making things worse?

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Distinguished Sage
Distinguished Sage
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Message 16 of 17

Re: IP Profile suddenly 0.5Mbps

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they have a standard routine and the first way to fix a problem is a hub reset



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alexc
Beginner
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Message 17 of 17

Re: IP Profile suddenly 0.5Mbps

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Ok, before I get angry, I'll end this.

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