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can you post adsl stats from your router
can you run btspeedtester and when first test completes run diagnostic test and post results must be with wired connection
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
are you using the test socket at present to eliminate probelems with internal wiring
The low profile may well be due to your router dropping connection and reconnecting at a lower speed. if your router is having problems maintaining a stable connection then a profile reset is pointless until the stability problem is fixed
Thanks for the reply.
Not sure if this is what your after, I hope so.
We had an engineer out on monday for slow broadband. He said our connection had been capped and that he had to remove the cap. Sure enough our speed jumped up to 2mbps. This only lasted 3 days before we then lost phone and broadband. Another engineer visit on friday reconnected us and we still had a connection of 2mbps. Unfortunately, that only lasted 1 day and we are now only getting a speed of 0.1mbps
The download speed of 1.7mbps reported on the BT speed test is incorrrect. As confirmed by both engineers that visited and watched me run the speed tests. All other broadband speed checkers report a speed of 0.1mbps
What I can't work out is why the IP profile is set to 0.14mbps and the acceptable speed for the line is 0.05 -0.25mbps
When the engineers left, we had 2mbps. Is it because the line can't support 2mbps? Numerous online chats with BT help have only resulted in them resetting? the line and an SNR reset? This unfortunately hasn't made a difference
VPI/VCI: 0/38Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 5.6 dB / 21.0 dB Line attenuation (Down/Up): 60.5 dB / 31.5 dB Output power (Down/Up): 17.9 dBm / 12.4 dBm FEC Events (Down/Up): 1150034 / 124 CRC Events (Down/Up): 7125 / 125 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 37612 / 99 Error Seconds (Local/Remote): 9885 / 576
1. Best Effort Test: -provides background information.
|0 Mbps||0.25 Mbps|
Max Achievable Speed
Download speedachieved during the test was - 1.71 Mbps
your profile is low due to a previously low speed but as long as your conenction is now stable with no resets/drops in connection your profile should correct itself in 3/5 days automatically
if however your conenction is not stable which is quite possible from information you have posted you need to get that sorted first otherwise any manual reset of profile will be wasted as you will be back with low profile again in no time