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dspit1664
Contributor
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Message 1 of 10

ISP details swapping hhub for 3rd party router

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Know this is a most often posted query but -

am swapping hhub4 for a new TP-Link dsl modem router and need bt isp bb details what are they ?

reason I ask is I’ve been informed they are :

username.faimlyname@btbroadband.com no password but for the life of me I cannot get it working anyone have ideas ?

 

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Distinguished Sage
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Message 2 of 10

Re: ISP details swapping hhub for 3rd party router

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@dspit1664 wrote:

Know this is a most often posted query but -

am swapping hhub4 for a new TP-Link dsl modem router and need bt isp bb details what are they ?

reason I ask is I’ve been informed they are :

username.faimlyname@btbroadband.com no password but for the life of me I cannot get it working anyone have ideas ?

 


Nothing so complicated, just use broadbanduser@btbroadband.com, authentication is done against your phone line.

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dspit1664
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Message 3 of 10

Re: ISP details swapping hhub for 3rd party router

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Will try - strange as I contacted bt online chat and they told me what to use. However I’ll try and see if what you have advised works and report back 👍
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: ISP details swapping hhub for 3rd party router

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The first bit can be almost anything, but it must end in @btbroadband.com. Password is bt.

 

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dspit1664
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Message 5 of 10

Re: ISP details swapping hhub for 3rd party router

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Sigh must be something else wrong as:

i added the ‘bthomehub@btbroadband.com’ 

also tried with or with out pwd ‘bt’

When I added the ‘<something>@btbroadband.com’

and went to the next line ie password the user line went green indicating it was good. 

The pwd and next line were both still un-coloured

 I’ll add a screen shot if I can ? 

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Distinguished Sage
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Message 6 of 10

Re: ISP details swapping hhub for 3rd party router

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as you are on adsl did you set it to PPPoA not PPPoE



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Message 7 of 10

Re: ISP details swapping hhub for 3rd party router

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If you just use the setup wizard, and select "BT ADSL" as your connection, everything is done for you, all you need is to fill in the PPPoA authentication info. Its very similar to the TP Link W9970.

See the emulator https://emulator.tp-link.com/Emulator_VR900(EU)2.0/index.htm

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dspit1664
Contributor
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Message 8 of 10

Re: ISP details swapping hhub for 3rd party router

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Slight annoyance had to reset my router and work through setup again but this time it worked perfectly. 

Straight through no muss no fuss 👍

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dspit1664
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Message 9 of 10

Re: ISP details swapping hhub for 3rd party router

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lol your right thanks for pointing out my oversight 😁
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Ky1e0
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Message 10 of 10

Re: ISP details swapping hhub for 3rd party router

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Hi Keith! I've seen your responses to a few of the posts on here and you seem extrodinarily helpful, and well educated on all of these topics. I have had no help no where else, so I'm coming to you as my last resort. You seem like a busy man so I'll try to keep it as short as possible. 

My issue: Ping spikes every 10 or so seconds on both wired and wireless. (Tested on pingplotter, and other ping plotting applications). Probably due to living in a household of 6. 

What I've tried: Replacing my BTHomeHub6 with a WD9970. 

However,  now I don't know what to do next. 

I have 10 devices connected to the internet. A TV (for video streaming), two PS4s (for gaming / one connected wirelessly, other wired), one PC (which I'm having the most trouble with ping spikes, it's wired), 4 mobile phones,  2 laptops. 

I don't know what settings to use on the router website, or what bandwidth control settings to try out. i need smooth ping on my PC, but still be able for the rest of my house to experience decent internet. You seem quite well versed in regards to these sort of issues, any ideas what I should do? 

Extra knowledge: A technician came round and said everything was fine 

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