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Distinguished Sage
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Message 11 of 36

Re: Inconsistent speed

Thanks imj missed that 😞
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Zacg99
Contributor
315 Views
Message 12 of 36

Re: Inconsistent speed

I'm currently connected to our master socket, and when testing on our test socket the speed does not increase nor does the ping issue go away.

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Distinguished Sage
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Message 13 of 36

Re: Inconsistent speed

can you post a tracerert to BBC.co.uk
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Zacg99
Contributor
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Message 14 of 36

Re: Inconsistent speed

Bear in mind this was taken when the internet was working normally, I will try run a tracert during a slow period when next available.

 

tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 4 ms 7 ms 2 ms 192.168.1.1
2 23 ms 185 ms 24 ms 217.47.112.250
3 24 ms 35 ms 54 ms 217.47.130.193
4 27 ms 26 ms 25 ms 213.1.69.110
5 29 ms 26 ms 37 ms 31.55.164.103
6 28 ms 26 ms 27 ms 31.55.164.219
7 26 ms 25 ms 28 ms 31.55.164.109
8 74 ms 40 ms 28 ms 109.159.248.193
9 32 ms 32 ms 32 ms 109.159.252.212
10 35 ms 36 ms 35 ms peer2-xe3-2-0.telehouse.ukcore.bt.net [109.159.2
54.221]
11 36 ms 36 ms 35 ms 194.74.65.42
12 * * * Request timed out.
13 * * * Request timed out.
14 33 ms 50 ms 40 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 36 ms 40 ms 37 ms 132.185.255.149
16 32 ms 32 ms 31 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

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Zacg99
Contributor
280 Views
Message 15 of 36

Re: Inconsistent speed

This is the tracert taken when our internet is having the slow period. Judging by the results it's caused by our connection to the ISP right?

 

tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 2538 ms 3279 ms * 217.47.112.250
3 * * 2899 ms 217.47.130.193
4 2711 ms * * 213.1.69.110
5 471 ms 436 ms 460 ms 31.55.164.103
6 2848 ms 2127 ms 471 ms 31.55.164.219
7 1386 ms 1998 ms 3008 ms 31.55.164.109
8 800 ms 972 ms 1100 ms 109.159.248.193
9 2804 ms 2901 ms 1641 ms 109.159.248.50
10 1888 ms 1414 ms 1277 ms peer2-xe8-1-1.telehouse.ukcore.bt.net [109.159.2
55.103]
11 1798 ms 1531 ms 1479 ms 194.74.65.42
12 * * * Request timed out.
13 * * * Request timed out.
14 2277 ms 1812 ms 1356 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 731 ms 965 ms 1176 ms 132.185.255.149
16 579 ms 658 ms 698 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

 

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Distinguished Sage
272 Views
Message 16 of 36

Re: Inconsistent speed

looks like a possible congestion issue could you also post the further diagnostics part of the speedtest when the connection slows we can then get the forum mods to intervene
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Zacg99
Contributor
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Message 17 of 36

Re: Inconsistent speed

This was taken during a slow period, not the worst results I've seen but I hope it's enough to show something . . . bear in mind this isn't the slowest it can be, when it's really at it's worst I can't connect to the wholesale page.

 

 Download speedachieved during the test was - 0.83 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :6.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 5.5 Mbps

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Zacg99
Contributor
250 Views
Message 18 of 36

Re: Inconsistent speed

Any help with the congestion?

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Distinguished Sage
246 Views
Message 19 of 36

Re: Inconsistent speed

very slow but still just above the wholesale minimum i think the mods may be able to help
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Distinguished Sage
245 Views
Message 20 of 36

Re: Inconsistent speed

Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.

Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.

The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.

 

 

mod contact.JPG

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