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Newbie
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Message 1 of 4

Incredibly high ping spikes daily, can't use the internet

Hey all,

 

I play a lot of online games at a constant 20-30 ping, but then my ping will spike to crazy amounts, over 1000, around every hour, making the game completely unplayable until I then have to reset the internet, but sometimes it will only last 5-10 minutes. It has gotten worse over time and it's doing it a lot now. I have tried both wired and wireless connection to test them but the problem still occures. I'm on a BT hub 4 if that is any use. Does anyone know what could potentially be causing this and can anyone help with a fix? It's really affecting the games i play, it just ruins them as i can't reconnect or anything. 

 

 

Thanks

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Distinguished Sage
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Message 2 of 4

Re: Incredibly high ping spikes daily, can't use the internet

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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Newbie
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Message 3 of 4

Re: Incredibly high ping spikes daily, can't use the internet

There was only some slight fuzzing on the line, should I contact bt and talk to someone?
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Distinguished Sage
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Message 4 of 4

Re: Incredibly high ping spikes daily, can't use the internet

there should be no noise on the quiet line test do not mention broadband when you phone faults on 151
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