I've been having intermittent problems with my broadband for a while now, e.g. I try to view a web page and it fails to load. I press refresh and it works. I've found the ADSL settings page in the Home Hub settings but the statistics don't mean much to me. Hoping someone can help me interpret them 🙂
Here is the current readings from the page. Thanks in advance!
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
your stats show a very large number of errors for only 18hrs conencted
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for your reply. It's taken me while to get around to this. I'm still experiencing intermittent dropouts and very slow page load speeds when web browsing.
I have disconnected the internal extension from the NTE5 master socket so the only thing plugged in to the master socket is the BT Home Hub via the ADSL filter that came with it.
I have run the BT Speedtester under all the required conditions (connected to router via LAN, turned off Wifi on both router and laptop, disabled all anti-virus and other network-enabled software, restarted router, etc.)
Do you think there's a problem with the line?
Results of the speed test:
Download: 0.85 Mbs
Upload: 0.3 Mbs
Ping Latency: 291.75ms
Results of best effort test:
Download speed achieved during the test was - 0.85 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :4.35 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
And the stats of the router since restarting it:
did you try the quiet line test sfrom the test socket? if so was there still line noise hiss/crackle as should be quiet with corded phone. if still noise then you ned to report a phone fault to 151 with no mention of broadband
yes if you can hear any noise with corded phone on quiet line test need fixed to help your broadband