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Newbie
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Message 1 of 4

Internet cuts out when raining

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Can anyone help
I am trying to run a business and pay for a business line and have voip line keeps cutting out and has done for years.
I have had engineers turn up saying they can't see a fault but every time it's not raining.
I know there must be a problem with the cable as it comes over head and can see cable on pole just hanging out.
I need help to sort this issue out and need it sorted
Any help would be great
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Moderator
Moderator
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Message 2 of 4

Re: Internet cuts out when raining

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Hi @Bigboyo01 Welcome to the Residential community forum. As you are a business customer please post your query on the Business community forum and you will be able to get assistance there.

 

Thanks

John

 

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Newbie
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Message 3 of 4

Re: Internet cuts out when raining

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BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange POLEGATE is served by Cabinet 12
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

High Low High Low
VDSL Range A (Clean) 61.3 44.1 17.6 11.9 39.8 Available -- -- Yes --
VDSL Range B (Impacted) 49.3 27.5 14.7 6.7 22.4 Available -- -- Yes --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date





FTTP on Demand 330 30 -- Available -- -- -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date




Left in Jumper

WBC ADSL 2+ Up to 4 -- 3 to 7 Available -- -- -- Yes
WBC ADSL 2+ Annex M Up to 4 Up to 0.5 3 to 7 Available -- -- -- Yes
ADSL Max Up to 3.5 -- 2.5 to 6.5 Available -- -- -- --
WBC Fixed Rate 1 -- -- Available -- -- -- Yes
Fixed Rate 1 -- -- Available -- -- -- --
Other Offerings




Availability Date





VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available -- -- -- --
Premise environment

Status

Bridge Tap N
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Thank you for your interest.
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Distinguished Guru
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Message 4 of 4

Re: Internet cuts out when raining

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As Moderator John has suggested you need to post onto the Business line forum quoted.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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