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davidk89
Aspiring Contributor
1,547 Views
Message 1 of 10

Internet disconnects at same time every night

Hi does anybody know why my internet restarts it’s self same time 00:05 for a whole 5 mins then comes back on?? 

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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Internet disconnects at same time every night

Is there anything in your home that switches off or even on at that time. Eg your central heating boiler which could be arcing causing electrical interference and making hub drop



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davidk89
Aspiring Contributor
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Message 3 of 10

Re: Internet disconnects at same time every night

Hi everything goes off around 10:30 however the only thing that’s goes onto stand by is the sky HD box that goes off around 12/1am 

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imjolly
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Message 4 of 10

Re: Internet disconnects at same time every night

Which BT hub are you using?

try stopping the sky box going to standby and see if that stop drop in internet



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f3nc3po5t
Beginner
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Message 5 of 10

Re: Internet disconnects at same time every night

Also having the same problem every night at exactly midnight my Hub goes green then starts flashing purple before going back to normal. Ive recently upgraded to Full Fibre 900 and this has been every night without fail since i upgraded. BT are absolutely no help what so ever

 

Im using a Ultrafast Smart Hub 1

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Devon_Dave
Distinguished Guru
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Message 6 of 10

Re: Internet disconnects at same time every night

More than likely a REIN or SHINE issue. https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE 

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Carlusha
Recognised Expert
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Message 7 of 10

Re: Internet disconnects at same time every night


@davidk89wrote:

Hi everything goes off around 10:30 however the only thing that’s goes onto stand by is the sky HD box that goes off around 12/1am 


Do you mean everything goes ON at 10:30 (pm).

If you are on the so-called "White Meter" rate, then, on our CH/HW system, this kicks in around 10:30pm for 1.5 hours, ie until midnight, switches back to normal rate for 2 hours and then back to the cheap rate white meter. Other users have different times/periods in order to prevent local power surges. 

This affects our connection, albeit very, very briefly at midnight when the system switches back to normal. Our wiring is 30 years old but the two consumer boxes are a year old.

We are used to it but benefit from that midnight cuppa.

 

 

 

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GillStew
Beginner
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Message 8 of 10

Re: Internet disconnects at same time every night

Ours is doing exactly the same thing. I was just going to post a new question asking about this. 

Just after midnight every night! We have Smart Home Hub 6 on Fibre 2.

If anyone can help we'd be grateful.

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davidk89
Aspiring Contributor
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Message 9 of 10

Re: Internet disconnects at same time every night

Hi guys will have to reply one at a time lol 

 

the Hub I’m using is a BT HUB 6

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deadpool
Contributor
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Message 10 of 10

Re: Internet disconnects at same time every night

did anyone ever get any resolution on this?

currently having the same issue

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