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Message 1 of 2

Internet dropping out

Hi guys,


It used to be that my internet connection would drop out during storms or high winds but now it just drops out when ever it feels like it. I don't think its an issue with my router because when it dies the phone goes dead as well and the router settings page loads as quick as a flash. The internet comes back on a few seconds after the phone comes back but its just so annoying because I've had it where the internet is down for hours at a time. Technicians have been out in the past which seems to be a temporary fix but eventually it just goes back to the way it was and gets worse and worse.


Thanks in advance

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Distinguished Sage
Message 2 of 2

Re: Internet dropping out

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if using the hub 6 locate the information page in the hubs advanced settings and post the results back

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

once you have posted the information asked for then the community members can help you more

Thank You
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