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Beginner
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Message 1 of 3

Internet speed slow again.

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We had a previous problem where our 8mb connection was capped to roughly 2mb. This was resolved for a while and we were receiving a full 8mb connection, but once again the speed has dropped to roughly 2mb. It appears to be a different problem than before as before we were shown as having 2mb while paying for 8, whilst this time it shows as an 8mb connection but we are only receiving 2. Nothing significant has changed in the setup, if anyone could help us diagnose the cause of the speed drop we'd be very grateful.

 

BT speed test results

 

 Download speedachieved during the test was - 1843 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

 

Bt home hub information

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:11 days, 03:27:36
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):13.1 dB / 25.0 dB
Line attenuation (Down/Up):18.6 dB / 9.5 dB
Output power (Down/Up):19.9 dBm / 12.1 dBm
FEC Events (Down/Up):0 / 15
CRC Events (Down/Up):2915 / 30
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):2784 / 2
Error Seconds (Local/Remote):2714 / 36

 

 

Thanks for your time.

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Internet speed slow again.

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hi it looks like like your ip profile has stuck you need to contact the forum mods to get it released this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved
Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: Internet speed slow again.

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@sahaya  That's helpful for people whose BB is unavoidably slow (eg if they live out in the sticks), though I guess they will already have learned to make the best of it. Most of those who look for help here have a problem that needs to be corrected rather than bypassed.

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