cancel
Showing results for 
Search instead for 
Did you mean: 
sheilajoe
Aspiring Contributor
393 Views
Message 11 of 40

Re: Ip profile

ok thankyou
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
390 Views
Message 12 of 40

Re: Ip profile

There is always someone around to help when you post back


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
sheilajoe
Aspiring Contributor
356 Views
Message 13 of 40

Re: Ip profile

hi my adsl setting now saying nearly 5 days i have been on phone to bt for the 10th time and still my speed is very poor and my ip profile still not changed i really would like to no who to turn to now many regards sheila 

0 Ratings
Reply
conrad
Recognised Expert
351 Views
Message 14 of 40

Re: Ip profile

Post your current stats and the BTW speedtest results - the one after more detail which provides the IP profile. Hopefully one of the gurus will explain things or a mod will post here.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
348 Views
Message 15 of 40

Re: Ip profile

As already said you now need to post your adsl stats showing the connection time and also run btspeedtester and when first test completes run diagnostic test and post the results


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
sheilajoe
Aspiring Contributor
348 Views
Message 16 of 40

Re: Ip profile

  
FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download  Speed
 0.37 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 0.37 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.

 

 

 

 

 

 

 

 

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:5 days, 00:07:01
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):10.6 dB / 21.0 dB
Line attenuation (Down/Up):17.8 dB / 10.0 dB
Output power (Down/Up):19.8 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 41943
CRC Events (Down/Up):9107289 / 49484
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):23123919 / 13508
Error Seconds (Local/Remote):494069 / 72579

 

0 Ratings
Reply
Distinguished Sage
344 Views
Message 17 of 40

Re: Ip profile

the mods should reply to you when they read your post
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
342 Views
Message 18 of 40

Re: Ip profile

You have a very high number of errors for your connection time - do you find problems loading pages at night? You may be better with interleaved rather than fast


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Moderator
Moderator
336 Views
Message 19 of 40

Re: Ip profile

Hi Shelajoe,

 

I should be able to get your profile back up to where it should be. Please can you send me in your details using the link found in the "About Me" section of my profile?

 

Thanks

 

PaddyB

0 Ratings
Reply
sheilajoe
Aspiring Contributor
333 Views
Message 20 of 40

Re: Ip profile

yes day time is abit better but not by much to be honest 

0 Ratings
Reply