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Moderator-Retired
295 Views
Message 31 of 40

Re: Ip profile

I can see your email in our queue Sheila, it should be picked up within the next 24 hours and fixed before the end of the weekend.

Dean
BTCare Community Mod

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sheilajoe
Aspiring Contributor
278 Views
Message 32 of 40

Re: Ip profile

thankyou for letting me know, my speed today is is 0.36 can hardly use this site its that slow
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sheilajoe
Aspiring Contributor
251 Views
Message 33 of 40

Re: Ip profile

dear mods i have been very patient with my broadband and for the issue to be resolved, i keep getting the same replys on the forum and on the telephone, it has now been 3 months with no solution i do not understand why the ip profile has yet to be changed, i can appreciate the volume of problems you are dealing with how ever if you are unable to fix thi issue then i have no choice but to cancel regards sheila

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Distinguished Sage
245 Views
Message 34 of 40

Re: Ip profile

the IP Profile will be reset it is just taking a little longer than normal
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sheilajoe
Aspiring Contributor
244 Views
Message 35 of 40

Re: Ip profile

can you explain why it takes so long 

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Distinguished Sage
238 Views
Message 36 of 40

Re: Ip profile

there has obviously a delay in getting the reset done due to a high number of faults caused by the recent storms the mods will not let you down it will get reset
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sheilajoe
Aspiring Contributor
217 Views
Message 37 of 40

Re: Ip profile

i understand that but we have not had storms for the duration of my faulty broadband and i also am paying for broadband that im not getting im just getting frustrated not being able to watch tv or go online 

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Distinguished Sage
Distinguished Sage
214 Views
Message 38 of 40

Re: Ip profile

i can understand the frustration but at present it is taking about 6 working days excludes weekends for mods to get back to you


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Moderator
Moderator
196 Views
Message 39 of 40

Re: Ip profile

Hi sheilajoe,

I have your email and I'll be in touch shortly.

Cheers

David

Community ModeratorDaveM
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sheilajoe
Aspiring Contributor
192 Views
Message 40 of 40

Re: Ip profile

thankyou so much

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