Well I spoke to BT support and got an engineer round yesterday and now:
- Fitted a new modern master socket
- Replaced the junction box
- Increased the noise margin to 6dB
- Set connection to interleaved
- Also bought new high quality RJ11 cables
The speed is better (which I wasnt concerned about), but am still getting disconnections, poor quality jerky connection (if using skype, streaming or gaming) and lots of errors on my line by the looks of it:
Seems to have done nothing to help the issues I was having, so what next?
your noise margin is now down to 3db but you have very large number of crc/hec errors and error seconds for only 5 hrs conencted. this will be killing your throughput - run btspeedtester and post results please.
did engineer fit a filtered faceplate of just a standard NTE5 master socket?
Thanks for the reply. Its a OpenReach filtered socket. Turns out they hadnt adjusted the noise margin yet so gave them a call and they increased it to 6dB as arranged and asked me to leave it 48hours to stablise. Here are the new results.
The connection seems more stable now and havent been disconnecting, but there still seems to be a lot of errors and still have the original problem of a jerky connection (if using skype, streaming or gaming). Games are still virtually unplayable its so bad. What should I do now?
the engineer changes have significantly reduced your errors - is connection ok during the day but 'jerky' at night? are you still using ethernet not wifi?
Ok thats good. Any time of day it occurs, and its constant. Could it be the MTU setting on the router perhaps?
Thanks for the reply. I cant understand where this noise is coming from though! Its away from any sources of interferrence. What row on the table are you referring to? Noise margin?
it's the number of errors on crc/hec and errors seconds. noise margin higher than before but not 6db although it could have been set to 6db and your margin is stating to erode
is it possibel to post new stats to compare with last set please