try using the test socket with a new filter and see if phone has dial tone if so then try router and see if it will boot
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the forum and thanks for posting.
Sorry for the problems you're having connecting to your broadband. You can send us over your details and we'll help you from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.