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Bobbysmile
Beginner
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Message 1 of 6

Large latency spikes, occaitonaly over 1000ms.

Hello,

I am having large latency spikes in the evenings, and less frequently in the day. I can not find the cause and wondered if anyone had these issues resolved. Have spoken to BT Support, and frankly they were a bit rubbish, so I wondered if the community could do any better.

Speed test results: Down: 7.64Mbit, Up: 0.31Mbit Ping:632.5ms

 

Trace RT results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Bobbysmile>tracert google.co.uk

Tracing route to google.co.uk [173.194.34.152]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    20 ms    19 ms    19 ms  213.123.107.58
  3   135 ms   146 ms   150 ms  213.123.107.161
  4   428 ms   448 ms   465 ms  213.1.69.210
  5   667 ms   718 ms   739 ms  217.41.168.39
  6    20 ms    20 ms    20 ms  217.41.168.107
  7    21 ms    20 ms    20 ms  109.159.249.104
  8    22 ms    20 ms    20 ms  core1-te0-7-0-7.faraday.ukcore.bt.net [109.159.2
49.23]
  9    34 ms    21 ms    20 ms  host213-121-193-97.ukcore.bt.net [213.121.193.97
]
 10    20 ms    20 ms    20 ms  195.99.126.105
 11    20 ms    21 ms    40 ms  209.85.252.188
 12    20 ms    20 ms    24 ms  209.85.253.115
 13    21 ms    21 ms    20 ms  lhr14s21-in-f24.1e100.net [173.194.34.152]

Trace complete.


Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2   775 ms   803 ms   830 ms  213.123.107.58
  3   863 ms   708 ms   444 ms  217.32.98.161
  4   474 ms   289 ms   282 ms  213.1.69.214
  5   181 ms   286 ms   251 ms  217.41.168.102
  6    95 ms   257 ms    40 ms  217.41.168.39
  7   160 ms   290 ms   266 ms  217.41.168.107
  8    21 ms    21 ms    21 ms  acc1-10GigE-0-1-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.70]
  9    25 ms    23 ms    22 ms  core1-te0-15-0-7.faraday.ukcore.bt.net [109.159.
249.37]
 10    21 ms    21 ms    21 ms  peer2-xe8-2-0.telehouse.ukcore.bt.net [213.121.1
93.131]
 11    20 ms    20 ms    22 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13    22 ms    21 ms    21 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 14    23 ms    23 ms    23 ms  132.185.255.165
 15   116 ms   122 ms   201 ms  fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

Trace complete.

The same set of IP's are casuing this issue, there traces were taken a day appart.

 

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5 REPLIES 5
Distinguished Sage
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Message 2 of 6

Re: Large latency spikes, occaitonaly over 1000ms.

are you using a wired or wireless connection
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Bobbysmile
Beginner
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Message 3 of 6

Re: Large latency spikes, occaitonaly over 1000ms.

Wired, into lan port 2

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Distinguished Sage
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Message 4 of 6

Re: Large latency spikes, occaitonaly over 1000ms.

could you please post your hub stats and can you please run the further diagnostics part of the BT speed test this test appears after the first test completes http://speedtest.btwholesale.com/
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Bobbysmile
Beginner
661 Views
Message 5 of 6

Re: Large latency spikes, occaitonaly over 1000ms.

Test comes back reporting no issue found, although it was done at a time where latency was not spiked.

Hub info:

. Product name:BT Home Hub
2. Serial number:+068340+NQ32818173
3. Firmware version:Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 13/12/13
4. Board version:BT Hub 4A
5. ADSL uptime:1 days, 08:19:14
6. Bandwidth:448 / 7168
7. Data sent/received:541.0 MB / 2.8 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT FON:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-5QG7
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic / 11
14. 5 GHz Wireless network/SSID:BTHub4-5QG7
15. 5 GHz Wireless connections:Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic / 40
18. Firewall:Default
19. MAC Address:cc:33:bb:98:ba:94
20. VPI/VCI:0 / 38
21. Modulation:G.992.1 Annex A
22. Latency type:Interleaved
23. Software variant:-
24. Boot loader:-
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Distinguished Sage
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Message 6 of 6

Re: Large latency spikes, occaitonaly over 1000ms.

could yo please post the speed test result
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