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Moderator
Moderator
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Message 21 of 25

Re: Line in need of repair!

No problem at all, let us know how the engineer visit goes Smiley Happy

 

Thanks

Neil

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Distinguished Sage
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Message 22 of 25

Re: Line in need of repair!

no problem fully understand how you feel,
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Gremlin10
Contributor
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Message 23 of 25

Re: Line in need of repair!

Well, I am mad as can be now, I took the morning off work, because the visit was arranged, but the engineer never showed. When I contacted BT they said that the there was no fault detected from exchange to house, so they apprently closed the fault. Even though I went through great lengths to explain that the fault was intermittent.

 

The person I spoke to in the chat did nothing but contradict himself, and to add insult to injury, at some point in the chat after saying the fault had been closed, he then states that they need access to my house to check the internal side of things, which is WHY I WAS WAITING IN IN THE FIRST PLACE!!!!!

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Distinguished Sage
Distinguished Sage
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Message 24 of 25

Re: Line in need of repair!

then I would take up mod offer of help - that way you will get one point of contact and someone taking responsibility to get your problem sorted



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Moderator
Moderator
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Message 25 of 25

Re: Line in need of repair!

Hi Gremlin10,

 

Send us over your details and we'll help get things sorted from here.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

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