Unfortunately even if your broadband deliverers you a great pile of S...e.
You singed a contract for that pile of S...e.
Retail customers are considered S...e.
You, believing the hype, ordered the hyped S...e. and receive S...e without the hype for 18months with little choice.
You are truly F....d even if you persist.
Do not give up! That would be inconvenient!
So unless they lied through their teeth when you moved house, all calls recorded, you're wasting your time.
Helps? No the BOC.