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Distinguished Sage
Distinguished Sage
545 Views
Message 11 of 66

Re: Low Speed after apparent fix

if your connection drops on calls incoming and outgoing then you have a high resistence fault and you need an engineer visit to fix it.  without a stable connection your broadband will not improve.  go back to 151 and get engineer visit



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Distinguished Sage
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Message 12 of 66

Re: Low Speed after apparent fix

Yes it would as it sounds like a highb resistance joint and that can only be resolved by Openreach 

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designerjuice
Aspiring Contributor
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Message 13 of 66

Re: Low Speed after apparent fix

So my research tells me high resistence faults can't be picked up by call center tests?

 

What's the general process on fixing high resistence faults? As in, the engineer comes to the house and?

 

Thank you

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Distinguished Sage
Distinguished Sage
538 Views
Message 14 of 66

Re: Low Speed after apparent fix

the engineer can test your line from your home to find the bad joint and then fix it.  there are many posts on the forum similar to yours where the engineer has fixed the bad joint with signidicant improvement to the broadband connection



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designerjuice
Aspiring Contributor
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Message 15 of 66

Re: Low Speed after apparent fix

Ok Thank you, I'll get an engineer out, my suspicouson on the enviroment could be a posibility as the cable litrually vanishes into trees?

 

I just read a post about cables rubbing, I'll report back if something comes up.

 

Thank you for the help

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Distinguished Sage
Distinguished Sage
530 Views
Message 16 of 66

Re: Low Speed after apparent fix

just post back after engineer fixes the fault and then see if stats can be improved once connection stable



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designerjuice
Aspiring Contributor
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Message 17 of 66

Re: Low Speed after apparent fix

Just a quick question, when i do the noise quality test with the router unplugged it sounds perfect, could it be the router that playing up? or even the adsl filter?
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Distinguished Sage
Distinguished Sage
512 Views
Message 18 of 66

Re: Low Speed after apparent fix

if line is quiet when no router connected then I would try a new filter and if still ok then I would try and get router replaced as it is probably faulty



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designerjuice
Aspiring Contributor
490 Views
Message 19 of 66

Re: Low Speed after apparent fix

Update: The new filter did no difference, Im assuming its the homehub now so ill get one sent here if i can.

Any advice on where i can get one as i know if i call BT they will having me going through the lines tests again and again and probably say the 1mb download is what i should expect like last time.

 

Thank you

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Distinguished Sage
Distinguished Sage
483 Views
Message 20 of 66

Re: Low Speed after apparent fix

to get a replacement router you need to go to CS and explainyou ahve been on the forum and gone through all the test socket procdure and only thing left is faulty hub.  as long as you still in contract your hub will be replaced free 
08001114567
 

 

 



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