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GrantL
Newbie
150 Views
Message 1 of 10

Low Upload speed

We are on a copper broadband line and have always had very low upload speed.  After many hours on the phone to BT, repeated engineer visits who check the line and say it's fine, we are still none the wiser.

 

BT performance test shows:

FAQ
 

 

 


1. Downstream Test: 
 
 -provides background information.

 Download  Speed
 17.74 Mbps
  
0 Mbps21 Mbps
Max Achievable Speed

 Download speed
 
achieved during the test was - 17.74 Mbps
 For your connection, the acceptable range of speeds
 
 is 4 Mbps-21 Mbps.
 IP Profile for your line is - 21.07 Mbps

2. Upstream Test: 
 
 -provides background information.

 Upload Speed
 2.05 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

Upload speed
 
 achieved during the test was - 2.05Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

I need to know how we can achieve the actual 2.05 Mbps upload speed as shown here, as our actual speed is never over 1Mbps.

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
148 Views
Message 2 of 10

Re: Low Upload speed

@GrantL 

I assume that you are fed from a cabinet on a long cable, as your upload speed quoted is too great for an ADSL connection from the exchange.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

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GrantL
Newbie
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Message 3 of 10

Re: Low Upload speed

Thanks for the quick reply - here are the results:

 

clipboard_image_1.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Low Upload speed

It does appear that you are on ADSL.

There is no way you would get anything higher than about 1.1Mbs connection speed, so I am not sure where that speed tested figure came from, but the BT speedtester does sometimes give odd results.

What you are getting at the moment is about right, assuming a connection speed of about 1Mbs.

Can you display the actual connection speed, as shown on the BT Home Hub?

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GrantL
Newbie
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Message 5 of 10

Re: Low Upload speed

Can you let me know how to do that?

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Low Upload speed

Taken from the help pages.

Router Stats
The information contained within your router management pages can really help others diagnose technical issues. To post these stats, open up a web browser and type 192.168.1.254 or BThomehub.home. Navigate to the 'Troubleshooting' Tab and then click on 'Helpdesk', you will then need to enter the admin password which can be found on the sticker on the back of BT Home Hub 4 and 5. BT Home hub 3 will have the sticker on the underside of the router.

When using a Hub 3, you will see an option at the bottom right hand corner to select 'full details'. click on this, copy the info displayed and post the results. If using a BT Home Hub 4 or 5 navigate to 'Troubleshooting' then to 'Logs'. You will then find two lines which will state 'DSL noise margin' and 'DSL line rate', copy this info and include this in your post.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Low Upload speed

which version of the hub?

if hh6 then advanced settings then technical log information  if hh5 then troubleshooting the helpdesk



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GrantL
Newbie
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Message 8 of 10

Re: Low Upload speed

clipboard_image_0.png

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Distinguished Sage
Distinguished Sage
102 Views
Message 9 of 10

Re: Low Upload speed

Difficult to read, however you are only showing a connection time of 2hrs 28 mins, why is that, are you getting disconnections?

Your actual upload speed is about right for that connection speed.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Low Upload speed

what a great connection - you must live next door to the exchange  you have about as fast down/up speed as you can get on adsl

downside being probably connected to exchange there is no fibre available



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