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Saint1877
Newbie
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Message 1 of 3

Moved from sky speed is terrible

Moved from sky to BT in December since then terrible connection slow drops out. Fed up phoning BT wasting hours doing the same things over and over, tried to cancel want £235 plus lose my line rental I paid up front. As soon as November comes round I'm off shocking Customercare.
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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Moved from sky speed is terrible

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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flash22
Aspiring Contributor
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Message 3 of 3

Re: Moved from sky speed is terrible

sky and bt use the same local loop (basically the same cable to the exchange) its more than likely a line fault follow the above directions and rule out any internal problem in you property

 

 

BT's systems told me theres no fault on my line, but there was, it took a well skilled engineer 3+ hours to track the fault

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