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DylanThomas
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Message 1 of 10

My internet speed is so slow, it won't even play youtube videos..

As it says in the title... 

Hi, This is my broadband diagnosis

Can someone please help me with this?

(I AM using wired broadband connection) 

Capture.PNG

Dylan Thomas

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DylanThomas
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Message 2 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

Captu565465464re.PNG

Dylan Thomas

BT Broadband Unlimited Extra
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Message 3 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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DylanThomas
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Message 4 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

Capture.PNGBy the way, I am connected directly to the master socket with a micro filter Cat Happy

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Message 5 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

have you tried using the test socket?  with your attenuation I would expect a connection speed of about 10.5/11mb

 

was quiet line test ok?



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Message 6 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

is there any problems shown here for your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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DylanThomas
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Message 7 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

On the quiet line text the line goes all, sort of crackly, I am using a cordless phone. I will try the test socket now.
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Message 8 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

if you connect to test socket can you repost tour router stats please



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DylanThomas
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Message 9 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

I just found out that my master socket is so old it doesn't have a test socket...
Dylan Thomas

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Message 10 of 10

Re: My internet speed is so slow, it won't even play youtube videos..

if the quiet line test is crackly then you need to report a phone fault to 151 or use the link with no mention of broadband.  you need to get rid of the line noise before your broadband will improve.

 

 phone faults


if you have extension sockets then removing the bellwire on terminal 3 will help 

bellwire removal



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