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gavininwales
Beginner
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Message 1 of 16

New BT user from SKY, XBOX 360 latency problems

Help my sons are driving my nuts, we switched from a very successful and peaceful year with SKY broadband to BT adsl unlimited with home hub 4. Speed of connection is comparable with SKY but latency, game lag is terrible with BT, how can I fix it? I've heard of a thing called fastpath instead of interleaved (a) what does that mean and what's the impact of it (b) how do I get my line switched over. Can someone please help me?
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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: New BT user from SKY, XBOX 360 latency problems

This may help. http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-home-hub-4-wireless-connection-issue-on-the...


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gavininwales
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Message 3 of 16

Re: New BT user from SKY, XBOX 360 latency problems

Already read and tried this solution thanks 🙂
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Distinguished Sage
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Message 4 of 16

Re: New BT user from SKY, XBOX 360 latency problems

how long have you been with BT ?
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gavininwales
Beginner
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Message 5 of 16

Re: New BT user from SKY, XBOX 360 latency problems

Since the 28th June, last Thursday.
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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: New BT user from SKY, XBOX 360 latency problems

You are still in the initial 10 day training period and need to remain connected 24/7 to let training complete before bt will do anything to help


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gavininwales
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Message 7 of 16

Re: New BT user from SKY, XBOX 360 latency problems

I don't know if I will be able to cope with another 2 weeks of teenage tantrums because he can't play online with his mates on Battlefield 3. I am currently seriously considering getting a second line on SKY because the service was much much better 😞
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Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: New BT user from SKY, XBOX 360 latency problems

the line latency is automaticaly set depending on the quality of your line and number of errors  this will explain more http://www.kitz.co.uk/adsl/linestats_explanation.htm



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gavininwales
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Message 9 of 16

Re: New BT user from SKY, XBOX 360 latency problems

How do you get all of these stats? HH4 gives very little information other than the connection speed.
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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: New BT user from SKY, XBOX 360 latency problems

you can't on the HH4.  stats are quite basic but I do think it shows latency



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