I saw somewhere on this forum that BT always connect customers at the highest possible speed, I've recently returned to BT after a year with Plusnet (really good offer), when I left BT I was getting 12.5 Mbps download, these are the hub stats from 2015 with BT
These are the stats with Plusnet
These are the current stats with new BT contract
From BT Wholesale speedtest
Will the speed improve or am I stuck on ADSL Max, nothing has changed from the router to the exchange so I would be expecting to be getting near to the same speed as before.
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It does look like your connection is still on ADSL max. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
I filled in and sent the form 'Contact the Mods' on 13 Sept, I got the auto email response and an incident number, since then nothing, any ideas ?
I'm not getting anywhere with this at the moment, I've just received an email from BTCare saying that the line is connected to ADSL2+ and that I'm getting more than 8Mbps DL and so there's nothing they can do,
BT Wholesale Speed Test 24/09/2016
I've run out of ideas, unless I'm missing something, Modulation G992.1as indicated on the hub is ADSLmax, so I'm not on ADSL2, I can only give the information available from my end, there's obviously no point in me continually replying to their email telling them the information and them replying telling me something else, any ideas ?
That e-mail would not be from the moderators.
It looks like you have been re-contracted onto ADSL Max by mistake.
To could copy the details to BT Care, but I expect you will have to wait for the moderator.
Just to be sure, can you confirm that if the HH3 reports G.992.1 then the line is on ADSL max, or in other words G.992.1 is ADSL max and G.992.5 is ADSL2
992.1 is adslmax and 992.3/993.5 is adsl2/2+
your stats are showing max speed connection for adslmax