New to BT Broadband

[Sami71]

Hi,

I have just switched to BT Broad band.

Unforunatley I cannot load Netflix, BBC Iplayer or ITVX.

I have tried everything I can think of - could it be the box?

Thanks in advance if anyone can help 🙂

[iniltous]

What do you mean you can’t load Netflix, BBC Iplayer or ITVX ? Are you saying your ‘smart’ TV applications don’t work after getting BT broadband, if that’s the case how does your TV get ‘on line’ Ethernet cable or WiFi , if Ethernet cable did you move the cable from the TV into the new BT router LAN port ? , if WiFi have you entered the appropriate BT router login credentials into the TV ? , you ask ‘  could  it be the box’  ? , what box are you talking about ? 

[Sami71]

Hi,

Thank you for your reply - as you can see i dont know what im doing !!

I have a SH3 - The connection is as follows - Hub - Ethernet - Fire stick - Smart TV.

I have signed in to all - and the internet is working well.

I was wandering whether there is something stopping the launch of the 3 sites?

If you have any suggestions , I would be really grateful as I have been trying to sort this for 3 days.

Thanks again

[iniltous]

So are the apps that don’t  work on the firestick, if so , is the firestick successfully connected to the hub ( Firesticks are WiFi devices not wired Ethernet) so you have been in the firestick admin options and can see it’s connected to the internet , does anything on the firestick work , like the browser or the live prime TV stuff (true crime etc )  , but the only those 3 apps that don’t work , in which case is this firestick new or old and did  it worked previously with your previous broadband provider assuming you had a broadband provider before BT .
Obviously if this firestick was logged onto a previous ISP/router and you  have changed ISP and router , you need to reconfigure the firestick with the new ISP router WiFi login settings.

[Sami71]

Hi,

Thank you - Yes I have switched from Sky - everything else works fine - I will check later the Firestick later (it is a new version) and let you know how I get on - is it easy to reconfigure?

Thanks again

[iniltous]

Firesticks are pretty easy to configure, AFAIR they normally advise you if they are not online and prompt you to enter the WiFi details to get connected,

[Sami71]

Do you think it could be something to do with the VPN?
When I looked at on line fixes this was mentioned?

Thanks again

[gg30340]

If you have a VPN turned on and it is using a country other than the UK you will find that Netfix might or might not work and iPlayer won't work. I don't know about ITVX but I imagine it will be the same as iPlayer.

Easy way to find out is to turn your VPN off and see if they work.

[Sami71]

Do you know how to turn it off? How do I know if I have one?

Thanks

[gg30340]

I thought you had one only because you mentioned "the VPN".

If you do not know whether or not if you have one or how to turn it off I would say that means you do not have one.