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kathygrant
Newbie
2,402 Views
Message 1 of 7

No activation, no explanation

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I booked my house move for 10 June in good time. On the day, neither phone nor broadband came on. I was told the phone should be working, but that there was a 'problem' with the broadband, which would be reviewed on the 24th (why two weeks?). I reported the phone as faulty, which was fixed by an engineer on the 12th.

 

Eventually on the 24th someone phoned me saying they didn't have any information on the original problem so would have to start all over again!! I explained that I work from home and had already lost two weeks' pay. They seemed unconcerned and said they'd ring me in two days' time -which they didn't. Now I'm in limbo, if I phone I get the recorded message that they are still looking into the problem and will contact me. It's now 20 days, I don't know what the problem is, and I'm losing money and customers. Does anyone at BT care?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: No activation, no explanation

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If losing money and customers is the a business connection?



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kathygrant
Newbie
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Message 3 of 7

Re: No activation, no explanation

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It's not a Business connection as a separate entity, but I work from home.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: No activation, no explanation

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As a residential line then there is no considertion about losing business or customers

 

are there any problems here http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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kathygrant
Newbie
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Message 5 of 7

Re: No activation, no explanation

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There's no problem as such, my neighbours have no problem, my routers working fine but the account hasn't been activated.

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: No activation, no explanation

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Only people on forum that can find out what is happening are the forum mods and they will post a contact us link on reading this. 

 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Moderator
Moderator
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Message 7 of 7

Re: No activation, no explanation

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Hi kathygrant,

Welcome and thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

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