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did you check here for problems https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
does your phone work?
Welcome to the Community and thanks for your post!
Sorry that you have no internet at the moment. We'd be happy to pick this up from here and get a fault reported. The only issue is, I can see that your fibre upgrade is going to complete on Tuesday and it is unlikely we would be able to get the fault fixed by then. The engineer that connects your fibre service will make sure all is working.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Did you check that your phone number was correct, just in case you line had got crossed with another?
Dial 147017070, you will get an announcement telling you your phone number.
Check this against the phone number shown on your bill, to make sure its the same.
It sounds like the ADSL broadband equipment had been disconnected in the exchange, but your line has not yet been connected via the fibre cabinet yet, or its been connected through, and the port is faulty. That would be unusual, as it quite a few days before you are due to be changed over.
Until you are changed over, your original home hub should have still worked on ADSL.
I am sure that @RobbieMac or one of the other moderators will be able to find out what is going on.