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Message 1 of 2

No upload speed and no internet connection now after call to India.

I rang the helpdesk last night to report having virtually no upload speed and not being able to connect to the internet. Despite being told that this was a fault at my end I persisted and they checked the line. The person mentioned something about leaving hub on for 4 days while they check it out. It's now on with a solid orange light. Are they actually doing anything or have I been fobbed off? I must admit the attitude of the person on the other end was shocking especially when shouting at me and the general condescending tone. Would there be a reason for a sudden loss of upload speed. Was working fine ealy in week then nothing on Thursday and Friday. Hope this makes sense as using phone to make post

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Message 2 of 2

Re: No upload speed and no internet connection now after call to India.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators

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