Hi @Traumatic As you postcode only serves two properties do you see another property listed that is incorrect for your post code?
Do you bills contain your correct address details as per Royal Mail?
I noticed it was updated on Friday, so i sent a message through the 'form' but i'm yet to receive a message back.
Hi @Traumatic Thanks for posting back and as you have an open case it's best to update the thread rather than send in another form as that goes back into the queue and will only be picked up when it gets to the top.
I have checked and the connection has been stable recently and I have requested the SNR reset for you and that should be completed within 24hrs.
Fibre is enabled and you can get faster broadband but you should be able to achieve a better connection speed with the copper broadband.