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Traumatic
Aspiring Expert
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Message 11 of 96

Re: Noise margin reset please

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Sorry I missed your call.

Thanks for resetting the line, will let you know how it goes.

Previously on the recomended BT line test, it said we could only get 2 meg but we were acheieving 6-8 on copper.

Now it says we can get 8 meg with fibre, so would the speed actually be more?

Also, we have had a lot of line issues previously with the line erroring and interference which bt couldn't resolve. Would a swap to fibre remove all of that?
Is fibre the way to go for a more stable line?
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Moderator
Moderator
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Message 12 of 96

Re: Noise margin reset please

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Hi @Traumatic I called earlier to check how your connection is and left a voicemail message.

 

Can you post back and let me know how your connection has been since the SNR reset.

 

I checked the potential line speed for the Faster broadband on the line and it is only returning up to 3meg so the copper connection should potentially provide a better speed.

 

Cheers

John

 

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Traumatic
Aspiring Expert
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Message 13 of 96

Re: Noise margin reset please

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What I'm saying , is:

 

before the Exchange was upgraded that test only said 2 meg!

 

is there anyway to have a trial run on fibre due to the past problems on the line?

 

in the last 30 minutes, the line has reset every minute.

 

i think the most the line hasn't disconnected for is just under 2 days

 

IMG_4733.PNG

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Moderator
Moderator
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Message 14 of 96

Re: Noise margin reset please

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Hi @Traumatic I called earlier and left a voicemail. If you want to go ahead with the upgrade to the Faster broadband then i'm happy for you to try this.

 

Cheers

John

 

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Traumatic
Aspiring Expert
648 Views
Message 15 of 96

Re: Noise margin reset please

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Hi John,

 

Provisionally i'd want to try this. pricing, I see there are 2 packages? But the faster one doesn't say about download allowance.

 

Would you be able to look into the pricing?

 

Probably best if you call

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Moderator
Moderator
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Message 16 of 96

Re: Noise margin reset please

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Hi @Traumatic I just gave you a quick call there sorry I missed you. Are you available tomorrow to take a call from me. I am in from 1pm - 8.30pm.

 

In the meantime time I have checked and only have an Unlimited Faster Broadband Service available to order.

 

Cheers

John

 

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Traumatic
Aspiring Expert
629 Views
Message 17 of 96

Re: Noise margin reset please

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I should be available then, sorry I keep missing you!

I've put your number in my phone!

It's comes up if I was a new customer ordering ( both broadband packages) Can speak tomorrow about it anyway!
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Traumatic
Aspiring Expert
618 Views
Message 18 of 96

Re: Noise margin reset please

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New Customer.JPGUpgrade.JPG

 

We're currently paying £34.99, as we recently signed a new contract to avoid paying an out of contract surcharge amount for BT Sport

 

First picture is if I was a new customer, 2nd picture is the upgrade deal

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Traumatic
Aspiring Expert
592 Views
Message 19 of 96

Re: Noise margin reset please

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How do I find the line stats on the bt smart hub?
As this new hub seems to have crippled the line
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XRaySpeX
Recognised Expert
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Message 20 of 96

Re: Noise margin reset please

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Post your Home Hub router stats
Learn how from here Broadband Top Tips

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