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Distinguished Sage
Distinguished Sage
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Message 31 of 96

Re: Noise margin reset please

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@XRaySpeX wrote:

What's going on here? G.993.2 is VDSL2 Fibre. OP is getting half what he was on ADSL2+.


Post deleted, as I misread the information.

I agree that the speed is much worse now. Its gone from 6.2Mbs to 3.03Mbs. It would be best to go back to ADSL2+.

 

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Distinguished Sage
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Message 32 of 96

Re: Noise margin reset please

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You are to far from the cabinet to benefit from fibre service
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Distinguished Sage
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Message 33 of 96

Re: Noise margin reset please

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Possibly.

Can you put your number into here https://www.dslchecker.bt.com and post up the results.
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Moderator
Moderator
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Message 34 of 96

Re: Noise margin reset please

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Hi @Traumatic I have checked and Wholesale have corrected the records now. I'm not sure if this will improve the connection and as agreed I will check back with you tomorrow.

 

Cheers

John

 

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Traumatic
Aspiring Expert
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Message 35 of 96

Re: Noise margin reset please

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IMG_4885.PNG

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Moderator
Moderator
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Message 36 of 96

Re: Noise margin reset please

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Hi @Traumatic Sorry that the connection on faster broadband was worse. I have placed the order to change you back to the copper broadband and that will complete on the 12th September. I will check back with you on the 13th. 

 

Cheers

John

 

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Moderator
Moderator
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Message 37 of 96

Re: Noise margin reset please

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Hi @Traumatic I called earlier sorry I could not reach you. I wanted to check how your connection is now that you have been changed back to the copper broadband.

 

Post back and let me know how you are getting on.

 

cheers

John

 

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Traumatic
Aspiring Expert
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Message 38 of 96

Re: Noise margin reset please

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Hi John,

 

it's been resetting, but I can't see why.

 

i imagine it's something to do with fast latency? As the noise margin seems okay.IMG_4984.PNG

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XRaySpeX
Recognised Expert
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Message 39 of 96

Re: Noise margin reset please

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It's now running on ADSL (G.992.1), not ADSL2+ (G.992.5) which should be faster. Are you able to switch ADSL Mode in the router?

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Traumatic
Aspiring Expert
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Message 40 of 96

Re: Noise margin reset please

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As it's a BT router I highly doubt it
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