I have asked a couple of times here about problems we are having with our broadband which have been ongoing for 3 weeks.
3 weeks ago an engineer came to fix the line and this imporved things in the short term.
However we suddenly got a drop in speeds.
When aksed here we realised that we should never restart the router! And have been following that guideline ever since.
However we had a powercut which reset the router back to low speed!
But last week as the connection remained stable we started seeing speeds increased.
However 26 hours ago the router reset itself and we have no idea why and speeds automatically dropped again.
We have done a noise check and the line is clear
We live in a rural area and do not expect fast speeds
Here is what we might get as max.
When I tested 2 days ago before the router reset - we were getting a download of 1mb which for us is good as we are a long way from the exchange.
So we are trying to do things right to get stability on the line.
But when the router auto-resets it puts us back to square one!
We have the Smart-Hub 6
And use ethernet cables to 2 pcs.
We also have a wired broadband extender connected to our TV
The reset on the router seemed to occur while we were watching BBC Iplayer (legally!) via the BB extender
Is it possible that a router can reset itself if 'too much information' is requested of the exchange?
I hope that makes sense!
Thanks John for your reply
We have 'met before' here..
We originally posted our problems here
Then this happened!
Were experiencing improved speeds and stabilisation until approx 10am on the 3rd - I can see in the router logs that problems happened there.
i am happy to send router logs but not publicly.
1) Yes tried quiet line test - no noise
2) Router Log File is 17 pages long - downloaded as CSV - searched - no mention of DSL noise margin
3) Here is the DSL Checker
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Your DSL Connection Rate :0.48 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
I didn't know that!
BT Hub 6A Firmware version: SG4B1000223E Firmware updated: 8-Nov-2016 Board version: 1.0 Gui version: 1.32.0 DSL uptime: 1 Days, 8 Hours 41 Minutes 49 Seconds Data rate: 448 bps / 480 bps Maximum data rate: 896 / 704 Noise margin: 14 / 10.8 Line attenuation: 62 Signal attenuation: 315 / 620 VPI / VCI: 0/38 Modulation: G_992_1_ANNEX_A Latency type: Fast Path
Yes I appreciate that.
Do you have any thoughts on why our router would just reboot itself.
Just found your reply.
Actually that's what the BT engineer told us re Hub 6
What do experts here recommend re Hub 6 restarting?
Meanwhile we wait for stability - currently on 3 days no interruption and counting.