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Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: OpReach work has affected DSL connection

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hope you got callback but often used by call centre to terminate call knowing you won't get them when you phone back.  maybe you were lucky and have now had the call



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Gremlin10
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Message 12 of 14

Re: OpReach work has affected DSL connection

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Got the call back at 7pm.  Not bothered about that though, the woman I spoke to was really nice and sorted an engineer visit for Tuesdsay.

 

Slightly funny occurrence though, about 10 mins after hanging up with her, I got another call back and she started to say, that the fault has been discovered, and was just about to proceed to tell me what it was and then suddenly stopped, asked my name and then apologised profusely cos shed phoned the wrong person back, she wasn't looking for me at all. My heart sank 🙂

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Gremlin10
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Message 13 of 14

Re: OpReach work has affected DSL connection

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Well, I have left my connection alone, in the hopes of improvement, and have now had enough. I don't want to get another engineer out, because to be quite honest my head is sore from all the brickwall banging.

 

So, could somebody please help me with a couple of things, My SNR margin right now is around 15db, and has been for weeks, so could somebody  point me in the direction aof a mod to get it set to the standard BT 6db please.

 

Also, for god knows what reason, Interleaving is no longer on, so could I also request that it be turned on again please?

 

Please don't request stats, I know what I need, and know that the mods I have spoken to in the past obliged and were very helpful, and if they require more info I will gladly provide it, but for now I just want those 2 things sorted out.

 

Short of that, I'll just get 2 tins, a piece of string, and see if i can get better internet service from that. 😕

 

 

Thanks again for reading.

 

D.

 

 

 

 

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Gremlin10
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Message 14 of 14

Re: OpReach work has affected DSL connection

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Not Sure quite how this is marked as solved, I must have done it woithout thinking, here is a pic of my current stats, as you can see interleaving depth is 1 on both up and down.

 

Router Stats28 Sept.jpg

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