Has anyone had any success getting answers from openreach when it comes to getting off an E/O line and upgraded to fiber?
Recently (for the past year or so) I've been checking the where and when website and getting the same in scope result
You're in a plan to get Superfast fibre but we haven't started work yet.
It'll be built either as part of our fibre programme or through a partnership with your local authority.
Then about a week and a half ago i was suddenly on Superfast Accepting Orders
Your area is enabled for Superfast Fiber, but you may not be able to order a service because our engineers are carrying out some maintenance on the cabinet that connects your home.
We're aiming to complete this work as soon as possible, so please check back for an update.
On checking back today I've suddenly gone all the way back to In Scope
What gives? Is there anyone I can speak to to get some answers?
Yes I have an exchange only line, my confusuion is the change in status showing me E/O in scope to then being connected to a cabinet accepting orders to then after a little over a week the website returning me to E/O status and in scope. Very frustrating to have something snatched away from you just as you are about to receive it.
I've filled out a form on the openreach site and I will patiently await the copy/paste response from them.