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crowman77
Newbie
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Message 1 of 4

Outstanding bt broadband to awfull this week

hi everyone

ive always had a brilliant connection with bt and all of a sudden this week its awfull i normally get about 15mb and todays test was under 1mb ive done everything but all comes up fine any ideas? ive tried bt hub 3 and 4

thanks in advance
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Outstanding bt broadband to awfull this week

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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crowman77
Newbie
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Message 3 of 4

Re: Outstanding bt broadband to awfull this week

no all clear
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Distinguished Sage
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Message 4 of 4

Re: Outstanding bt broadband to awfull this week

Hi Welcome to the community forums

 

are you connected to the test socket using a new filter

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You

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