Welcome to this user forum.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Hi Welcome to the community forums
are you connected to the test socket using a new filter
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
This test must be done with a wired connection.
once you have posted the information asked for then the community members can help you more