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andykirbster
Beginner
966 Views
Message 1 of 6

Parental Controls not working

Hi there - much like many others my parental controls are not working.

 

i followed the specific instructions to block YouTube and alas I can still access it.

 

im not sure where else to turn to...

 

5EA2C4B5-5F1C-442A-A982-CC518EEAB0B0.png

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5 REPLIES 5
Andrew89
Beginner
964 Views
Message 2 of 6

Re: Parental Controls not working

I have the same issue and created a thread about it a few days ago and nobody has replied to it or anything yet.

 

It is so frustrating that the parental controls just don't seem to work at all. I have tried every single suggestion and still they do not block inappropriate websites.

 

Hopefully someone will see our threads and help us with our issue.

NeilO
Moderator
Moderator
943 Views
Message 3 of 6

Re: Parental Controls not working

@andykirbster is it only affecting Youtube or can you block other sites? You need to ensure that you've added all the Youtube urls to the blocked websites list,

 

Open “Manage allowed and blocked sites”. Add each of the following links in the text box under “My Blocked websites” and click the green button

@Andrew89 I'll reply on your own thread now.

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andykirbster
Beginner
926 Views
Message 4 of 6

Re: Parental Controls not working

Nothing is blocked. I can access Betfair.com despite controls in place as one example of many
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andykirbster
Beginner
925 Views
Message 5 of 6

Re: Parental Controls not working

All of those sites are blocked as per the instructions
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PaddyB
Moderator
Moderator
919 Views
Message 6 of 6

Re: Parental Controls not working

Hi @andykirbster,

Thank you for posting back. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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