My broadband and phone connection keeps dropping. Its been fine for years and now since all this bad weather we have been having the connection lasts temporarily for a few minutes sometimes more and then all the blue lights start flashing orange, sometimes for a while, and then back to blue. Could it be that there is a wider problem in the area I am living in my area. I have tried to report this to BT via the Indian call centre but the best they can offer me is an engineer visit on 20 January (!!) and I may have to pay £130 if the fault is found on my property so I would like to know first if there is a wider probelm affecting others in my area. Many thanks.
Solved! Go to Solution.
Hi there, thanks for replying. I'm about 20 miles south of Guildford and I see from the link you posted that Guildford is one of the areas impacted by severe weather. I don't know what a test socket is so please enlighten me!
Many thanks - I'll give it a go.
Thanks. When I got home from work the lights were all blue and stayed blue. I carried out an internal wiring test using the test port method you described above and again all the lights came up blue so I suppose whatever problem it was was outside the property boundary and has since been fixed. Hurrah!
Shame. BB still keeps cutting out although its better than it was its annoying that it keeps dropping out.
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve