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david89090
Aspiring Contributor
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Message 1 of 33

Ping Spikes while Browsing Internet and Gaming

So, basically what has been happening is that every few seconds in game, my outgoing data will drop extremely low, my ping will then go over 500-1000ms and then it may either stay high or go down to around 200-150ms. This makes playing games nearly impossible.

Then sometimes my router will just drop connection to the internet seemingly at random, this has happened with the original BT homehub, so I have changed routers and it is still happening.

This is my first time posting, so I'll just post anything I can see that may be relevant.

I performed the quiet line test with a wired phone and heard a humming noise.

I have yet to perform the bt wholesale speed test, but using speedtest.net my internet speed fluctuates wildly between tests.

For some reason, my speedtests averaged around this for the 3 I performed.

Speed test - https://gyazo.com/b45bc9fb8d0e6d31bbea145dde0afb06

But then this happened after loading up a game.

Speed test a few minutes later - https://gyazo.com/6940d1bbf65663bfd35bea9c1fadcedd

 

Thanks for any help.

 

There are what I think are my router stats, I'm not sure as the forum only gives help for BT Homehubs and not Netgear.

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANADSL link3557932675036831344600:29:01
LAN1Link Down3579941182014901412000:00:00
LAN2Link Down00:00:00
LAN3Link Down00:00:00
LAN41G/Full00:29:56
WLAN b/g/n300M2317923852010939234300:29:50
WLAN a/n300M1828870543200:29:47
ADSL LinkDownstreamUpstream
Link Rate7264 kbps448 kbps
Line Attenuation39.5 dB24.5 dB
Noise Margin7.5 dB21.0 dB
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Message 2 of 33

Re: Ping Spikes while Browsing Internet and Gaming

Hi @david89090,

 

Welcome to the community forum and thank you for posting.

 

How are you connected is it wired or wirelessly? If over wireless, could you try connected with a cable in order to rule out a problem with the wireless connection?

 

Please can you run the BT Speed tester using the link http://speedtest.btwholesale.com/. You'll need to run this test with a wired connection and when you notice the issue.

 

Once you have run that test, please post back the results.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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david89090
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Message 3 of 33

Re: Ping Spikes while Browsing Internet and Gaming

I've tried using wired and wireless and experienced no major performance boost. Seems to be just as unstable either way. I'll be running the bt speedtest soon.

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david89090
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Message 4 of 33

Re: Ping Spikes while Browsing Internet and Gaming

Speed test results

https://gyazo.com/c2d4009da09e8512528092939f41a846

 

Oddly good, experiencing no real lag in game either. This is really unusual lol.

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david89090
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Message 5 of 33

Re: Ping Spikes while Browsing Internet and Gaming

https://gyazo.com/6d46b5300a4de32a7a58012167b6085c
This happened a few minutes after posting that.
Bt Speedtester reported stable results.
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Moderator
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Message 6 of 33

Re: Ping Spikes while Browsing Internet and Gaming

Hi @david89090,

 

Thanks for posting. Can you try a tracert to the game you're having problems and copy the results into your post? Can you also try one to the BBC site for comparison.

 

Cheers

 

David

Community ModeratorDaveM
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david89090
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Message 7 of 33

Re: Ping Spikes while Browsing Internet and Gaming

How do I tracert the game?
https://gyazo.com/4c4344a188e44a685b8aea3428aba9d3
Thats the BBC website ^
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Distinguished Sage
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Message 8 of 33

Re: Ping Spikes while Browsing Internet and Gaming

what game are you having problems with ??
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david89090
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Message 9 of 33

Re: Ping Spikes while Browsing Internet and Gaming

https://gyazo.com/4ce77c404114044101311f8077fe02c4
Got it working. I am having trouble with every game lol. Just using counter strike as an example here^.
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Distinguished Sage
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Message 10 of 33

Re: Ping Spikes while Browsing Internet and Gaming

are there any other applications running at the same time also is there only one device in use at the same time and was the tracert carried using a wired connection
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