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usermac
Aspiring Expert
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Message 1 of 13

Please can you turn my Interleaved off.

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I am hoping that there is a BT tech mod hear that is able to turn my Interleaved off. It has been turned back on and my lattency has gone back up.I have tried calling the BT tech but they did not understand what I was requesting. Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Please can you turn my Interleaved off.

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can you post the adsl stats from your router please

 

when you say interleaving has been turn back on that would be automatic by DLM and normally the result of line noise and/or drops in connection



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usermac
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Message 3 of 13

Re: Please can you turn my Interleaved off.

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This has happerned to me before and was due to my line profile being changed by mistake.

 

( 76.390000) DSL noise margin: 27.00 dB upstream, 6.00 dB downstream

 

Are these the stats do you need?

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Please can you turn my Interleaved off.

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Your connection time is only 5 hrs was that a manual reset or the router dropping connection?

 

have you been having drops in connection which would cause the latency to change to interleaved



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usermac
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Message 5 of 13

Re: Please can you turn my Interleaved off.

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My connection was fine untill today I noticed lattency problems and when I checked my hub info it say interleaved. I called the tech team and they asked me to unplug the hub and wait 5 secs and plug back in again?  
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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Please can you turn my Interleaved off.

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Ok so last reset was at helpdesk request. What about router dropping connection as that would explain why DLM changed from fasto interleaved



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usermac
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Message 7 of 13

Re: Please can you turn my Interleaved off.

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I would just like it to be turned off again as it was working great since today when it came back on. 

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Please can you turn my Interleaved off.

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The mods will post a contact us link when reading this. The oroblem is if your connection is dropping a manual reset it a waste of time s the DLM will just change your latency back to interleaved - you cannot lock to fast. 

 

Why did you edit out the stats you posted?


contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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usermac
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Message 9 of 13

Re: Please can you turn my Interleaved off.

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Well it was on fast for almost a year and then today something went wrong maybe a power cut or something was the cause of this who knows. 

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usermac
Aspiring Expert
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Message 10 of 13

Re: Please can you turn my Interleaved off.

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I removed my --> MAC Address: oh and my serial number I did not want this to be displayed on a public forum 🙂
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