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jongower
Newbie
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Message 1 of 16

Please help - upload speed horribly slow

Please help. I've spent a long time getting nowhere on the Chat Assistant service. When I run tests, the download speed seems good, the upload speed (and ping) very poor. This seems to translate into very unreliable, very slow service. I've only just joined BT and kind of wish I hadn't.

 

What shall I do?

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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Please help - upload speed horribly slow

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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jongower
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Message 3 of 16

Re: Please help - upload speed horribly slow

Thank you.

 

Speedtest - Download - 3.53, Upload 0.04, Ping 0.00

 

Diagnostics - Upload 0.04 - achievable 0.45, Download 3.53, achievable 4Mbps

 

Quiet line test seemed fine

 

I couldn't see what in the hub log you needed. Can I attach the log?

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Please help - upload speed horribly slow

Which hub do you have?

 

are you using the test socket?



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jongower
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Message 5 of 16

Re: Please help - upload speed horribly slow

I have just now plugged in to the test socket.

 

It's a BT Home Hub 4 - (is that enough information?)

 

Thank you.

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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Please help - upload speed horribly slow

If you go to hub manager then troubleshooting then logs or WAN and looking for 2 lines when router connected to internet which will be just now when you connected to test socket. They will show your connection speed and noise margin. When you find the, then post

 

are you using wired or wireless connection?  Did you use wired for btspeedtester?



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jongower
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Message 7 of 16

Re: Please help - upload speed horribly slow

Thank you - that was clear.

 

I'm using wired.

 

21:01:04, 24 Nov.DSL Link Up: Down Rate=4288Kbps, Up Rate=448Kbps; SNR Margin Down=6.4dB, Up=15.0dB
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Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: Please help - upload speed horribly slow

Can you run btspeedtester and when first test completes then run diagnostic test that follows and post results

 

can you enter your phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html



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jongower
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Message 9 of 16

Re: Please help - upload speed horribly slow

1. Best Effort Test: -provides background information.

 Download  Speed
 3.59 Mbps
  
0 Mbps4 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 3.59 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 3.78 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 0.02 Mbps
  
0 Mbps0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.02Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps
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jongower
Newbie
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Message 10 of 16

Re: Please help - upload speed horribly slow

on Exchange CREDITON is served by Cabinet 15

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+Up to 3.5--2 to 6Available
ADSL MaxUp to 2.5--1.5 to 5Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings
Copper Multicast------Available

 

 

 

 

FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.

 

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.

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