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Newbie
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Poor Internet Connection Speeds, Upto 17Mb only getting 4Mb, 6.5Mb on a good day

Hello, I'm a customer with BT and well our Internet connection is apauling. Our package says we should get "Upto 17Mb" but on a good day we max out at 6.5Mb(Average), Never gets to 7.

I was wondering if their is something we're doing wrong which can improve this as its getting more and more often. Recently facebook images have struggled to load and to day my connection was 4.24Mbps.

 

Same speeds are found on all devices be it Ethernet or WIFI.

My ADSL stats are:

Line state: Connection time: Downstream: Upstream:

Connected  
17 days,22:09:25  
6259 kbps 
443 kbps

 

Any help? This is kind of ridiculas now.

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Distinguished Sage
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Re: Poor Internet Connection Speeds, Upto 17Mb only getting 4Mb, 6.5Mb on a good day

Can you put your number into here http://dslchecker.bt.com and post up a screenshot of the results.
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Distinguished Sage
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Re: Poor Internet Connection Speeds, Upto 17Mb only getting 4Mb, 6.5Mb on a good day

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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