Just an update on the stats. Did a reset this morning causing the sync rate to increase from 832kbps to 1.438mbps but errors increasing alot, though the homehub is hanging onto the connection.
All the below stats are taken from the homehub connected to the Openreach Adsl v1 Filtered Master Socket
Before using landline phone:
While using landline phone:
After using landline phone:
BT Online Line Test:
Line problems: Line check result
Thanks for waiting, we've tested your line and here are the results.
Telephone number checked
Results of line test:
We cannot detect a problem with this line.
It may be caused by a faulty phone or equipment.
Just to update the community and the BTCare Mods. I have also replied back to Dean's Email with an attached PDF of some further tests I did.
Currently connected to Openreach v1 adsl Mastersocket.
The errors aren't building as quickly as they were.
What I have to say I don't get is before trying the Test socket the errors increase very quickly when using the landline and the snr dropped from around 6/5dB to 2dB . Then when connected to the Test sockets the errors only increased slightly and snr only dropped by 0.6dBish . But then when connected back to the master socket the errors again only increased by a small amount and snr dropped by 1dBish when using the phone.
Also attached a diagram of the layout to see if any of the community members can spot a problem in the layout.
Thanks again 🙂
Here are the latest stats - connected to master socket.
Before using phone:
While using phone:
After using phone:
Normal Broadband Layout Diagram:
It's a normal 40w candle bulb. I have also tried moving the hub about 2meters away from the lamp a few days ago, but it didn't stop the broadband cutting out and didn't stop the snr dropping to around 2dB.
Was thinking if the alarm was causing some problems, but it has only just started in the last few weeks and the alarm was connected a few years ago and is checked every few months by a NSI Gold Industrial security company.
Thanks again 🙂
Todays Update on the statistics.
Also tried the "double microfilter" technique on the master socket but still didn't help.
Currently connected using the Adsl Filtered Master Socket (as shown in diagram)
Stats while using landline phone:
Stats after using landline phone:
Just an update on the stats. It's been alright for the last few days mind, though I have noticed from today the errors have started to build up and snr has started to drop again to about 2.5dB-ish from what it was yesterday (around 6dB) when using the phone.
Nothing has changed and all in setup and connected as usual to the Openreach v1 Filtered Mastersocket, which makes me think it is an intermittent fault.
We also have an Openreach Engineer (I think it's a broadband boost engineer) coming to check it on tuesday (thank you Dean for sorting that out), so will let you know how it goes.
Here's some stats, I have also noticed the Line attenuation to be lower than it normal is. It's usually between 66dB to 67.5dB
While using the landline phone:
Stats After using lasndline phone:
Just an update.
The Openreach Broadband Boost Engineer come this afternoon. Have to say the broadband and line was acting like there was nothing wrong, typical when you get someone to look at it
He checked the master socket, test socket and just the in coming line wires on it's own. There were a few errors but nothing major as it's such a long line.
He then did a quality line pair test on the JSDU handheld device which came back with all ticks.
The engineer also replaced the Openreach v1 adsl master socket to the Openreach Infinity VDSL master socket.
As the problem did not occur when he was here, and have to say it hadn't happned to me either in the last day or so, we agreed to keep in in the test socket for 2 to 3 days and see what happens then connect everything back up to normal with the master socket and again see what happens in 2 to 3 days. Then call the number he gave us and then see what happens from then.
He said that intermittent faults are very hard to find and solve.
I also did a quick test with the master socket all connected back to normal for an hour or so and rang the phone and the snr said the same and the erros only increased by a few so looks like it may be intermittent.
Stats for reference - connected to TEST socket (phone not in use) :
Part of test as agreed by Openreach engineer.
Stats from Test Socket:
What do you think?
Day 2 in Test Socket.
I have noticed that there has been a resync, and that the Latency type has changed to Fast.
The snr noise margin also seems to be jumping around abit from about 2.3dB to 3.7dB. This seems to happen on it's own. The weather is also very windy.
Here's the stats: