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Distinguished Sage
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Message 11 of 57

Re: Random very long ping times for random lengths of time

I will ask the forum mods to help you they should post a contact link back here once they read your post
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ksaro1
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Message 12 of 57

Re: Random very long ping times for random lengths of time

I will ask the forum mods to help you they should post a contact link back here once they read your post

 

Many thanks

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Distinguished Sage
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Message 13 of 57

Re: Random very long ping times for random lengths of time

the mods will post here tommorow morning now
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Moderator
Moderator
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Message 14 of 57

Re: Random very long ping times for random lengths of time

Hi ksaro1,

 

Thanks for posting. We’ll certainly need to take a closer look at this for you. Can you please send over the details? You’ll get the contact the mods link in my profile.

 

Cheers

 

David

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ksaro1
Contributor
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Message 15 of 57

Re: Random very long ping times for random lengths of time

OK, the latest update is that a BT person (engineer?) spoke to me yesterday and arranged to have a BT Hub 3 shipped to me to test and see if my Netgear router is the cause of the issue. So I await delivery in the next day or 2.

 

Meanwhile this entire afternoon and early evening has been very slow on my line...< I've had many attempts to fill in this page due to timeouts>

 

During this period of slooow speed I've tried to run the speed test, with varying success, which I include below < I still can't get my actual port on the exchange details via the advanced test, as it keeps reporting an error getting my details from the server>

 

BTW Performance Test 3.png

 

BTW Performance Test 4.png

 

BTW Performance Test 5.png

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Distinguished Sage
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Message 16 of 57

Re: Random very long ping times for random lengths of time

all you can do is keep trying the further diagnostic test it does sometimes play up giving that error message
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ksaro1
Contributor
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Message 17 of 57

Re: Random very long ping times for random lengths of time

I received a BT Hub Swap Box yesterday and replaced my Netgear D6200 router/modem with it. So far so good!

 

I've yet to have an incident of slow speed/long ping times. And in fact the ping tests show slightly faster pings. So it is looking likely that the cause of my issues could well be the Netgear router.

 

I plan to leave things as-is for a few days and see if the good performance remains. If it does, I will then swap back the Netgear router and see if the poor performance returns. If the poor performance does return  then that pretty much proves that the Netgear router is the cause of the issue and I'll close this post as resolved.

 

If there are any experts on Netgear routers out there, perhaps they can tell me how to see any H/W failure messages on the router. The log just shows traffic messages.

 

I have been using this particular router because it supports dual-band WiFi, which can improve the home network performance. But that's no use if the internet speed is unusable. However, this router has been working well for several years now. So my guess is it has developed a fault, which I would have hoped that there were some logs somewhere to indicate this.

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ksaro1
Contributor
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Message 18 of 57

Re: Random very long ping times for random lengths of time

***SIGH*** Sod's Law...as soon as I posted that all is well my internet connection became slow... Pings were about 1000ms.

 

See the router stats below, should there be that many errors under normal conditions?

 

BT Home Hub Manager   Line Status 1.png

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Distinguished Sage
Distinguished Sage
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Message 19 of 57

Re: Random very long ping times for random lengths of time

The latency need to be set to interleaving, to allow correction of most of the CRC errors you are getting. The CRC errors force a re-transmission, which will slow down any response.

 

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ksaro1
Contributor
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Message 20 of 57

Re: Random very long ping times for random lengths of time

How do I set the latency to interleavng?

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