I dont see a fix for this issue? I normally get about 8Mb/s download spee via copper wires in a rural area
This has dropped to less than 1Mb/s the last few days and it takes forever to load internet pages.
The BT speed check insists I am getting 8Mb/s downlaod whereas 3 independent checkers :
Broadband .co.uk / Broadband checker from Which and Broadbandspeedchecker.co.uk all give between 0.77 Mb/s and 0.85 Mb/s
I have done all of the BT troubleshooting, spent an hour on the webchat with BT repeating all the checks and am now faced with calling an engineer which might cost me £130
Is there anything else I can do.
I have plugged the router directly into the Master BT socket with the extensions ( faceplate) removed but its still the same.
Has anyone got any suggetsions.
Did you fully resolve this issue?
I have the same problem normal speed when checked with an independent is 8Mb/s
Recently dropped to less than 1Mb/s , really slow download speeds , 3 independent speed checker s show less than 1Mb/s
But - BT speed check shows 8Mb/s
Carried out all the troubleshooting, spent an hour on web chat repeating all the tests but looks like I am now stuck with apotential £130 call out!
What else to do, I even plugged the Router into the Master socket with the extensions unplugged - just the same
Any more ideas?
can you post stats from your router
can you run btspeedtester and when first test completes then run diagnostic test and post results more interested in profile as it can give some odd download results http://www.speedtest.btwholesale.com/
No. I resolved this by leaving BT, which I was able to do penalty free thanks to a price rise. BT customer service was a complete and utter waste of time. Promises to ring back never fullfilled, going round and round in circles. I will never have any BT product again based on the dreadful service. Sorry.
That was a quick response thank you.
BT Support gives : 8.2 Mbps Download speed
BT Wholesale gives :
Download Speed 0.93 Mbps
Upload Speed 1.62 Mnps
Ping Latency : 40ms
BT Wholesale Troubleshooting test gives :
Download : 0.93 Mbps
IP Profile for my line is 8.46 Mbps
Upstream Test : 2.05 Mbps
Upstream profile is 0.83
I am used to getting 7Mbps to 8Mbps up until this week.
LOL. I left BT a couple of years ago when my O2 broadband was taken over by SKY. So I transferred to SKY completely
There followed a 3 month saga with no telephone and no internet from the changeover date which was the subject of a TV story on "Dont get done get Dom" when the issue was finally resolved.
I lost my telephone number that we had for 8 years and had to have a new one. I left SKY and went back to BT - Up until now I have had no issues although my router was replaced last year for an unknown fault which gave poor internet.
Sky are worse than BT imho.
Thaqnks for the suggestion
can you post stats from your router?
Broadband.co.uk, Broadband Speed Test from Which? and Broadbandspeedchecker.co.uk all use the same speed checking engine. It might be worth trying some others
I tend to use 'Broadband Speed Test' and 'Speedtest' from this list.