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Beginner
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Message 1 of 5

Re: Broadband / wifi dropping on a daily basis

Hi

We are having the same issue.  Between 2:30pm and 4:30pm daily our router crashes and has to reset itself at least once and often twice or three times.  Today it has happened multiple times beyond the usual 4:30pm finish.  In fact it crashed whilst I was typing this message.

I have run a quiet line test and this appears to be normal. I've also checked all the router connections and these appear solid. 

The stats are shown below.  Please help as this is making working from home very difficult.

Many thanks in advance.

Andrew

 

Product code:Smart Hub 2
 

Serial number:+091299+1947000310

Firmware version:v0.17.01.12312-BT 

Firmware updated:Thu Jun 18 15:23:34 2020
 
Board version:R01
 
GUI version:1.56 15_02_2019
 
DSL uptime:0 days,00 Hours07 Mins56 Secs
 
Data rate:828 Kbps / 14.335 Mbps
 
Maximum data rate:1.404 Mbps / 20.396 Mbps
 
Noise margin:13.0 / 11.3
 
Line attenuation:7.6 / 14.5
 
Signal attenuation:0.0 / 21.6
 
VPI/VCI:0/38
 
Modulation:G.992.5(ADSL2+)
 
Latency type:Interleaved
 
Upstream error control:Off
 
Downstream error control:Off
 
Data sent / received:3.1 MB Uploaded  / 11.7 MB Downloaded
 
Broadband username:bthomehub@btbroadband.com
 
BT Wi-fi:Activated
 
2.4 GHz wireless network name:BT-66A3R6
 
2.4 GHz wireless channel:Smart (Channel1)
 
5 GHz wireless network name:BT-66A3R6
 
5 GHz wireless channel:Smart (Channel36)
 
Wireless security:WPA2 (Recommended)
 
Wireless mode:Mode 1
 
Firewall:On
 
MAC address:0C:8E:29:54:28:E5
 
Software variant:-
 
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Broadband / wifi dropping on a daily basis

I moved your post to start your own thread as previous thread marked solved

if drops are about same time each day is there anything in your home or near the hub which switches on/off during this time which could cause interference

have you tried connecting to test socket with a filter to eliminate your internal wiring as causing the problem

do the lights on hub change colour?



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Beginner
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Message 3 of 5

Re: Broadband / wifi dropping on a daily basis

Hi thanks for moving to a new post.

No, nothing else is switching on / off at that time.  In fact it has happened "early" today, already crashing three time this morning.

The router lights switch off, then orange before returning to blue.

Have previously tried connecting to test socket and this showed all normal. 

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Expert
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Message 4 of 5

Re: Broadband / wifi dropping on a daily basis


@rosy1066wrote:

 

Have previously tried connecting to test socket and this showed all normal. 


I am sure the recommendation is to leave the connection to the test socket for a couple of days to see whether the disconnect continues to occur.

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Beginner
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Message 5 of 5

Re: Broadband / wifi dropping on a daily basis

will try that
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