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Distinguished Sage
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Message 11 of 46

Re: Would I get a faster speed on ADSL2+?

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Who arranged the upgrade after the mods informed you Wholesale refused the upgrade
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ScottyM45
Aspiring Contributor
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Message 12 of 46

Re: Would I get a faster speed on ADSL2+?

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I chanced my luck and phoned bt again just to double check.  After the lad on the phone told me he couldn't upgrade me, he checked the adsl checker himself.  He was surprised that his info was out of date and put a work order in to get the upgrade carried out.  Adsl checker then had a message along the lines of "there is an open order on your line due to complete on the 13th Dec". 

 

Edit: also it wasn't wholesale that refused the upgrade, it was the bt girl who couldn't see that adsl 2+ was available on her system 

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Distinguished Sage
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Message 13 of 46

Re: Would I get a faster speed on ADSL2+?

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You will not see a change because you have not been moved to ADSL2+
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ScottyM45
Aspiring Contributor
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Message 14 of 46

Re: Would I get a faster speed on ADSL2+?

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So why did open reach accept the order then? There was an outage on my line the day it was planned as well. 

 

John, do you have access to my line information? How do you know with such certainty that open reach did not execute the migration order correctly? 

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Distinguished Sage
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Message 15 of 46

Re: Would I get a faster speed on ADSL2+?

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your speeds would have changed which you have posted saying they did not also Openreach do not handle orders go to BT Wholesale to confirm it can you post the stats from your hub
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Distinguished Sage
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Message 16 of 46

Re: Can I upgrade from ADSL Max to ADSL2+?

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Can you post up the connection stats from your router please?
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ScottyM45
Aspiring Contributor
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Message 17 of 46

Re: Can I upgrade from ADSL Max to ADSL2+?

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Appologies I meant BTw, not openreach.

Please see below for router stats

 

 

routerstats.jpg

 

 

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Distinguished Sage
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Message 18 of 46

Re: Can I upgrade from ADSL Max to ADSL2+?

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Your router shows you are on ADSL Max not ADSL2+
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ScottyM45
Aspiring Contributor
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Message 19 of 46

Re: Can I upgrade from ADSL Max to ADSL2+?

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Awesome....Back to the starting point again then. Couple of my neighbours have already been upgraded to ADSL2+ and seen a doubling of their speeds....who can I contact to get this carried out on my line? (Even though I've already been through this and BTw already had an open order on my line to migrate it to ADSL2+ which I presume was carried out (13th Dec) as on the day that the order completed my line was down for about 40mins).

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Distinguished Sage
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Message 20 of 46

Re: Can I upgrade from ADSL Max to ADSL2+?

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as you have been through the mods and you had their reply that you could not be moved to ADSL2+ there is nothing anyone else that can be done Wholesale have said no that is final I am afraid
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