Thanks for sending over the details. I tried calling today, sorry I missed you. I've managed to get the order placed for you. It'll complete by midnight on Monday so can your try checking the connection on Tuesday and let me know if you see any change?
So I have checked my connection, seems my router resynced yesterday at some point. Sync speed is a shade over 18 down which is what I expected from my line performance. However, download speed is very slow, I presume this is part of the training period?
Test taken this morning at around 6am. I will check again this evening