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RobSpence
Beginner
223 Views
Message 1 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Hi , I have the exact same requirement , I tried calling the sales team but they are advising I have already been upgraded , my Home Hub hasnt changed the connection speed to eflect there has been a change .

 

Can you verify for me to confirm that ADSL2 is now enabled and I should be connecting at 12meg please?

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RobSpence
Beginner
194 Views
Message 2 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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I get this eply to that link

 

You do not have sufficient privileges for this resource or its parent to perform this action.

 

Should it be working ?

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Distinguished Sage
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Message 3 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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no it is a deleted post as it shows in the link
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RobSpence
Beginner
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Message 4 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Doh ! so it is .. soz Smiley Embarassed

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Moderator
Moderator
164 Views
Message 5 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Hi @RobSpence,

 

Thanks for posting. Can you enter your number in the checker and post the results? Please remove the number before posting.

 

Also try the speed test and post those results and we'll check this for you.

 

 

Cheers

 

David

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RobSpence
Beginner
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Message 6 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Sure , @DavidMthanks for following up heres the output from the checker

 

Telephone Number 01506XXXXXX on Exchange WINCHBURGH is served by Cabinet 3

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+Up to 12--7 to 17Available----
WBC ADSL 2+ Annex MUp to 12Up to 17 to 17Available----
ADSL MaxUp to 8--7 to 8Available----
Fixed Rate2 ----Available----

 

and from the speed checker

 

Broadband Speed Test Results

 

Download Speed (Mbps)  6.56

Upload Speed (Mbps) 0.38

Ping Latency (ms)  47.88

 

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Moderator
Moderator
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Message 7 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Thanks for posting the details @RobSpence.

 

Can you please send me over your details and I'll get this sorted for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Moderator
Moderator
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Message 8 of 8

Re: Can I upgrade from ADSL Max to ADSL2+?

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Hi @RobSpence,

 

Thanks for taking my call today. I'm glad I was able to get this sorted for you. Post back if you have any other problems and we'll be happy to help.

 

Cheers

 

David

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