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dephead2004
Contributor
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Message 1 of 12

Re: Connection keeps dropping

Hi

Looking for some help with the meaning of this :

QoS Rate cap set to 0.4Mbs

 

I have had an engineer to the house who replaced some equipment in the exchange after a connection failure 6 days ago. He did not return to the house to check the speed which is very low. Level 2 support tells me it will improve over 10 days and an engineer cannot revisit until then. As the engineer did not complete the test at my home he did not see this info:

 

BT speedtester:

 

Download speedachieved during the test was - 0.36 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.58 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.35 Mbps

 

and QoS Rate cap set to 0.4Mbs in the HH3 event log

 

So  would that explain the slow speed. We usually get  about 2.5 MBps here.

 

Getting very frustrated so all help valued

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Connection keeps dropping

I moved your post to avoid confusing answers with the originator of the thread on which you originally posted

 

from what you have posted you currently have a connection speed of 3.58mb but due to all the previous problems and probably low speed your profile is down at 0.35mb instead of 3mb.  this is the reason for slow download

 

your profile should recover automatically given a stable connection 24/7 for the next 3/5 days sometimes sooner

 

check profile


can you post the adsl stats from your hub please



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dephead2004
Contributor
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Message 3 of 12

Re: Connection keeps dropping

Thaks for the offer of help. I think this is what you need:

Line state:Connected
Connection time:0 day, 03:21:26
Downstream:3,488 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):4.5 dB / 17.0 dB
Line attenuation (Down/Up):55.5 dB / 31.5 dB
Output power (Down/Up):18.9 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 2
CRC Events (Down/Up):1547 / 52
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):833 / 37
Error Seconds (Local/Remote):0 / 0
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Distinguished Sage
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Message 4 of 12

Re: Connection keeps dropping

just a matter of maintaining a stable connection for 3/5 days and your IP Profile should rise automatically this will restore your download speed
dephead2004
Contributor
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Message 5 of 12

Re: Connection keeps dropping

OK and thanks for the assistance. Ill try to be patient.

 

What does "QoS Rate cap set to 0.4Mbs" mean and is the rate capped at the exchange or on the HH3?

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Distinguished Sage
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Message 6 of 12

Re: Connection keeps dropping

that usually appears with BT vision certainly not a cause of your problem it is set at the exchange 

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dephead2004
Contributor
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Message 7 of 12

Re: Connection keeps dropping

I don't have BT vision but do use BT sport. Does that matter?

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Distinguished Sage
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Message 8 of 12

Re: Connection keeps dropping

that is a reason it is the quality of service setting for the stream
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dephead2004
Contributor
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Message 9 of 12

Re: Connection keeps dropping

OK all back to normal. Glad I insisted on some action being taken. Had a call this morning from level 2 to say that the BRAs had been reset at the exchange, reboot HH3 in 1 hour . 

Immediately I achieved 2.9 MBps - the best ever.

 

So thanks for your help

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Distinguished Sage
Distinguished Sage
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Message 10 of 12

Re: Connection keeps dropping

Can you post your hub stats to show the difference please


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